National Operations Centre
Certis Security Australia delivers 24/7 support through its National Operations Centre (NOC), a centralised operations centre located in our Sydney Head Office. It’s here, where we monitor and keep control of everything we do for our clients across 500+ sites, from incident reporting to rostering and welfare checking to ad hoc shift requests.
The NOC is critical to delivering quality service to our customers and ensures we are able to deliver you with the right security guard, at the right place, with the right qualifications at the right time. All our Protective Services are backed by the NOC so you have the peace of mind that your site is protected how it should be.
The NOC team is made up of over 35 dedicated employees who look after the planning, daily operations and verification of rosters as well as National Patrols Response (NPR). You can rely on them for 24 hour support as our NOC is always staffed with the right amount of resources to meet your demands.
Business Operations Support System (BOSS)
Backed by our 24/7 NOC to safeguard our services to you, BOSS is our exclusive technology platform housed in a handy mobile device app that integrates operations seamlessly to produce market-leading real-time reporting, coupled with modern analytical capabilities.
Find out how it delivers security compliance, transparency, assurance and more: