Smart Facilities Management
Smart Facilities Management (FM) System and Solutions
Singapore’s urban and commercial sectors are under growing pressure, from rising costs and manpower shortages to stricter regulations and increasing security threats. However, many existing facility management systems remain outdated and fragmented, leading to operational inefficiencies and slower response times.
This is why Smart Facilities Management (FM) is essential in today’s fast-changing environment. Certis delivers an integrated approach powered by Artificial Intelligence (AI), the Internet of Things (IoT), and real-time analytics. Our solutions are tailored to each business’s unique operations, ensuring a seamless integration and sustainable outcomes.
What is Smart Facilities Management?
Smart FM uses advanced digital technologies to optimise building operations, maintenance and overall performance. By transforming fragmented, manual workflows into a unified, technology-driven ecosystem, Smart FM empowers businesses with the agility needed to overcome workforce constraints and rising expenses.
Certis leads this transformation through our Operational Design-First methodology, designing solutions tailored to Singapore’s complex urban landscape. Our Smart FM system integrates security, facility operations and customer experience into one intelligent platform.
Our Smart Facilities Management Solutions
AI-Powered Surveillance
Our integrated surveillance system combines feeds from cameras, access points, and energy systems into a single dashboard. Backed by AI, it enables remote monitoring and proactive threat detection.
Workplace Optimisation
We utilise robotic cleaning, digital concierge services, smart workflows and more to streamline operations, reduce manpower needs, and improve efficiency.
Customer Experience Management
Through seamless access control, queue optimisation, and digital concierge support, Certis delivers a smooth, efficient and engaging experience for both visitors and stakeholders.
Integrated Command and Control
Certis’ centralised platform enables real-time monitoring, AI-driven decision making and automated workflows – delivering a faster and more coordinated incident response.
Predictive Maintenance
Using machine learning, we anticipate issues such as equipment failures or overcrowding risks before they disrupt operations. This enables preemptive action to maintain uninterrupted facility performance.
Energy Optimisation
With real-time environmental data from IoT sensors, our central dashboard makes it easy to track and optimise energy usage – driving more efficient and sustainable operations.
Mozart: A Smart Integrated Platform by Certis
Our Smart Facilities Management solutions are powered by Certis’ smart Command-and-Control (C2) platform, Mozart, that leverages AI and IoT to seamlessly integrate security, facilities management, and customer service operations.
Mozart enhances situational awareness, anticipates risks, and drives operational efficiency, enabling smarter and more responsive facilities management.
Benefits of Certis’ Smart Facilities Management Solutions
Enhanced Customer Experience
Through digital orchestration, we deliver responsive and integrated services that elevate the experience for both your customers and stakeholders.
Proactive Risk Management
In contrast to reactive systems with security blind spots, our AI-powered platform provides predictive insights and real-time threat mitigation, allowing you to stay ahead of potential risks.
Cost-Efficiency
By eliminating redundant processes and fragmented manpower, we streamline workflows and optimise resource deployment for greater operational and cost efficiency.
Why Choose Certis
Integrated Services
Together with our Integrated Facilities Management solutions, we deliver a holistic solution that addresses all aspects of your operational needs.
Tailored Solutions
We apply our Operational Design-First methodology to craft intelligent, fit-for-purpose solutions that meet your business’s unique goals and challenges.
Recognised Expert in Facilities Management
As a multi-award-winning provider in Facilities Management, Certis delivers services that exceed industry standards for quality, reliability, and innovation.
Case Study: Jewel Changi Airport
Jewel Changi Airport is an iconic lifestyle and retail destination linked to one of Changi Airport’s passenger terminals, attracting hundreds of thousands of visitors each day. With its vast footprint, diverse attractions and complex infrastructure, Jewel required an integrated approach to manage security, facilities and customer service efficiently.
Certis’ Integrated Approach
Appointed as the technology solutions provider for Jewel, Certis manages a team of over 120 staff across 15 roles, including security officers, engineers, and operations personnel. Leveraging a digital-first strategy powered by Mozart, Certis has:
- Integrated over 5,000 sensors, 700 CCTVs, and 200 mobile devices
- Delivered pre-emptive and predicative operational insights through AI and analytics
- Deployed Argus, an all-in-one mobile application that supports security operations and optimises manpower deployment using smart data analytics
- Coordinated and monitored the daily light and sound shows at the Rain Vortex
In addition, Certis oversees concierge and visitor registration, horticulture and landscaping, cleaning, sanitisation and safety management, delivering seamless, integrated and smart operations across the complex.
