To help businesses keep guests and visitors secure in high-density communal spaces, Certis, Asia’s leading security services provider, unveiled Smart Networked Security at Singapore’s largest community and lifestyle venue, Our Tampines Hub (OTH).
Smart Networked Security ensures the safety and security of visitors by offering large, high density spaces like OTH the advantage of elevated control of security through next-generation technology. This new solution integrates Certis’ purpose-built robots Crystal and Oscar with the company’s artificial intelligence (AI) capabilities and highly trained security personnel to form the backbone of Smart Networked Security, ensuring heightened situational awareness and visibility in large crowded spaces at all times. In addition, Crystal is a concierge robot equipped with AI, making real-time conversation with visitors to reach customer service officers on duty. Crystal is also able to locate missing persons by communicating with the Smart Command Operations Centre (SCOC) with facial recognition capabilities.
High-density communal spaces face a myriad of challenges such as a lack of total visibility and difficulty tracking lost children. Crystal and Oscar, both indoor and outdoor robots respectively, work in collaboration with Certis’ highly trained security officers to increase patrolling in large-scale areas. They are Certis’ unique AI-enabled robots fitted with 360-degree live-streaming cameras and IoT sensors that are able to detect undesirable behaviours such as overcrowding and smoking on premise. These features are even more critical during an emergency as information is relayed in real-time, reducing security officer response time.
OTH has found the heightened surveillance translated into a more efficient deployment of manpower and speedier response times to incidents. Through Smart Networked Security, human security officer productivity has also increased at OTH by 25%, enabling them to perform higher value tasks in monitoring at SCOC.
Mr Vincent Chang, Deputy Director of Facilities Management, Our Tampines Hub, said, “Our Tampines Hub is the focal point of engagement for the community in the east. As the largest community and lifestyle hub in Singapore, we seek to deliver an unparalleled experience for our visitors while ensuring their safety and security. This collaboration with Certis can improve our processes through the use of technology and innovation. We look forward to the many benefits of Certis’ Smart Networked Security in making Our Tampines Hub a venue of choice for our customers and visitors.”
Smart Networked Security gives businesses a much-needed bird’s eye view of their operations by harnessing real-time data insights for greater efficiency and faster response time. Powered by Mozart, an AI multi-services orchestration platform built by Certis, Smart Networked Security integrates data from video analytics and IoT sensors to be transmitted to the SCOC in real-time.