19 May 2025, SINGAPORE – Integrated tech security provider Certis has received its first humanoid robot to explore the application of next-generation robotics and artificial intelligence (AI) across security and operational environments, in a bid to enhance efficiency within a sector plagued by rising manpower constraints.
The robot was delivered under a Memorandum of Understanding (MOU) signed in February 2025 between Certis and Agibot. The partnership will focus on studying potential applications for humanoid robots in security and integrated facilities management, which could be a game-changer for the industry.
The initiative marks Certis’ first foray into humanoid robotics. The robot will undergo technical evaluation and integration testing with Certis’ existing platforms, including its proprietary Mozart orchestration system, which manages real-time, complex operations across security, facilities and customer service.
“This collaboration represents a shift in how we think about technology integration,” said Leonard Oh, Chief Executive, Technology Services Business, Certis.
“We are exploring how humanoid robotics will complement our workforce and integrate with our existing operational ecosystems in meaningful ways — whether by enhancing service touchpoints, improving responsiveness, or unlocking new modes of human-technology interaction. Ultimately, our goal is to shape technology that works alongside people, not in place of them,” Mr Oh added.
The robot has been designed for indoor environments with capabilities that include autonomous navigation, environmental awareness and cognitive interaction. It will be evaluated for potential integration into Certis’ suite of solutions, which are currently deployed across Singapore, Australia and the Middle East.
Certis has previously deployed robotic systems such as autonomous surveillance units and earlier-generation service robots used in a variety of settings, including malls and Changi Airport. Besides surveillance, these robots were also used for thermal screening, enforcement checks and concierge functions, especially during the COVID-19 pandemic.
This initiative comes amid Singapore’s broader shift towards automation, driven by labour constraints and digital transformation. Under Singapore’s National Robotics Programme – a multi-agency initiative supporting robotics R&D and deployment – robots have been increasingly adopted in sectors such as cleaning, logistics, healthcare, and security. Autonomous systems are now commonly used in public spaces including malls, airports and transport hubs.
“This partnership between Certis and Agibot speaks to Singapore's strength as a trusted global hub for robotics and embodied AI innovation and adoption. We are encouraged that Certis is taking the lead to explore new solutions and technologies to augment its workforce and uplift the security industry,” Mr Tung Meng Fai, Executive Director, National Robotics Programme.
Agibot’s General Manager of Sales, Xiong Jilin, said the collaboration with Certis offers the company an opportunity to explore practical deployment scenarios.
“We are pleased to work with a partner like Certis that has a strong track record in operational transformation,” Mr Xiong said. “This partnership will allow us to test how humanoid robots can be applied thoughtfully and responsibly in real-world settings, and test the usability and acceptance of using such robots in security, facilities management and guest management settings.”
Certis noted that the initiative is part of an ongoing strategy to explore how emerging technologies — including AI, robotics, and digital platforms — can enhance scalability and responsiveness in its service delivery over time.