JTC Corporation (JTC) and Certis announced today that Certis has been awarded the JTC South-West Security Master Contract that consolidates the security requirements for over 60 properties and land space distributed across a 150 square-kilometre area in South and West Singapore. The JTC South-West Security Master contract is in line with the Security Industry Transformation Map (ITM) launched by the Ministry of Home Affairs in February 2018 that encourages companies to adopt outcome-based security contracts that focus on security outcomes rather than a fixed number of headcounts. By adopting outcome-based contracting instead of the traditional manpower-based contract where a fixed number of security personnel will be deployed, JTC and Certis can potentially overcome manpower-shortage issues and save resource costs.
The project will see Certis deliver its industry-leading integrated Security+ solution which comprises a suite of advanced security services, integrated with supporting facilities management functions on a single technology-enabled solution.
The solution will help overcome security management challenges. As the contract covers a large area and diverse properties ranging from community spaces, industrial buildings and vacant land, this results in lack of oversight over properties, inflexible deployment of manpower and resources, limited response to incidents and the lack of physical deterrence. For instance, response time to incidents can take as long as an hour to travel from one end of the area to the other.
JTC and Certis have planned a two-phased implementation of Security+ over the period of the contract. The Security+ approach not only uses the outcome-based approach to more efficiently allocate resources, but will also enhance productivity by leveraging digital technology and providing training opportunities for security personnel.
Mr Heah Soon Poh, Assistant Chief Executive Officer of Engineering and Operations at JTC, said, “As Singapore’s lead industrial developer with over 80% of Singapore’s industrial land under our care, JTC is constantly looking for ways to better manage security of our estates, such as implementing outcome-based solutions instead of manpower-based ones. This achieves a win-win situation for both Certis and JTC – Certis can enjoy higher productivity and resolve manpower issues, while JTC is able to provide a safe and secure environment for its customers and optimise resources.”
Mr Ronald Poon, Chief Executive, Singapore, Certis added, “Security+ reimagines how companies can handle large-scale complex operations. With Security+, we transform silo-ed operations into cross-functional work processes, allowing our customers to do more with less. This is what makes Certis a truly unique operations-technology partner for JTC. The result of our partnership is safer and smarter JTC properties in South and West Singapore.”