As Singapore gears up slowly to welcome the world to its shores again, good customer service skills has become even more essential and in demand in some industries, such as tourism, retail and hospitality. As part of its ongoing commitment to build an inclusive society and support PWDs, Certis, Asia’s leading advanced security services provider today announced its continued partnership with SPD, a local disability-focused charity for the second consecutive year.
Called Breaking Barriers 2.0, this is the second edition of the initiative which aims to upskill persons with disabilities with core customer service skills. For a start, over 50 SPD beneficiaries and employees will benefit from this programme spanning over eight months starting January 2022. Certis will also make a donation of $25,000 to SPD in their operational needs, and day to day running of their day care centre. Concurrently, Certis will also organise a variety of virtual activities, where Certis global employees can engage the PWDs through song and dance, and fitness exercises.
Certis’ Chief Corporate & Human Resources Officer, Mr Tan Toi Chia said: “We want to continually make a positive impact in our community by helping those in need. Through Breaking Barriers 2.0, Certis seeks to help SPD and their beneficiaries navigate through this challenging climate, and acquire useful skills as our economy opens up. We are pleased that our employees are also committed to this programme to help uplift the lives of persons with disabilities, and they look forward to playing their part in many ways.”
Chief Executive Officer of SPD Mr Abhimanyau Pal said: “We thank Certis for their continued support in helping to engage and empower persons with disabilities. We leverage the support of corporates like Certis to give our clients a chance to maximise their potentials and integrate into society. We are heartened by Certis’ commitment to providing opportunities for our clients to upskill and reskill themselves so that they can find purposeful careers. We thank Certis for their generous contribution and support through these years.” Enriching Persons with Disabilities and SPD Employees with Customer Service Skills
The customer service programme will be open to all SPD beneficiaries who are keen to upskill and reskill themselves, or as a refresher if they are already working in the industry. Certis will also be extending the programme to SPD employees who want to develop and sharpen their customer service skills. This will comprise training modules such as developing a service mindset, building confidence during customer engagement and, profiling and customer handling skills. There will also be case studies to help them visualise and handle potential scenarios.
Vice President, Head, Group Service Excellence, Yuen Shuang Ching who will be conducting the customer service programme added, “Our core values at Certis include care, customer focus, courage and professionalism. These values play an important role in enhancing the experience of both the service provider and the customer. We hope that this programme will motivate SPD beneficiaries to be resilient and achieve the best in life.” Engaging Persons with Disabilities through Virtual Fitness
Certis will also launch a series of virtual fitness activities to be held over the next six months to boost the physical and mental well-being of persons with disabilities. Certis employees located globally will join the sessions to befriend and engage the SPD beneficiaries who may have little opportunity to socialise with other members of the public due to mobility restrictions and continued safe distancing measures.