Mozart
Intelligent Orchestration for Smarter Operations
Organisations today face growing operational complexity with siloed systems, rising costs, workforce pressures, and the urgent need to digitalise, all while maintaining the highest standards of safety and service. Mozart, developed by Certis, is an AI-powered orchestration platform that unites people, machines and processes into one connected ecosystem.
Built on Certis’ deep operational expertise and guided by a human-centric design philosophy, Mozart bridges the physical and digital worlds by synchronising human expertise with AI, IoT and automation.
It is purpose-built for complex environments where every second counts, helping teams see, decide and act faster.
How Mozart Works
Mozart mirrors the way a smart organisation works, continuously sensing, analysing and acting across every part of your operations. This orchestration transforms reactive management into proactive intelligence, empowering faster decisions, stronger collaboration and measurable results.
Core Capabilities
Mozart is a modular platform that adapts to your operations, whether for security, facilities or enterprise management.
Command & Control
We orchestrate your entire operation through a single, unified command layer.
From multi-site monitoring to real-time incident co-ordination, Mozart gives leaders complete visibility and the confidence to act fast across every function.
Unified Operations Dashboard
- One connected view of security, facilities and workforce data across all sites
- Live maps and digital twin visualisation for total situational awareness
- Consolidates inputs from CCTV, IoT sensors, BMS and enterprise systems into a single screen
- Eliminates information gaps between command centres and field teams
AI-Driven Incident Management
- Predictive analytics detect anomalies and prioritise alerts automatically
- Incidents are routed, escalated and resolved through automated workflow
- Reduces false positives and accelerates investigation times
- Real-time case tracking from detection through to closure
Workflow Automation and SOPs
- Digital Standard Operating Procedures guide operators step by step
- Escalation rules ensure consistent, compliant responses every time
- Automated task assignment reduces reliance on manual co-ordination
- Cloud, hybrid or on-premise deployment with enterprise-grade compliance
Security & Surveillance
We give security teams total visibility and control through one AI-powered platform.
Mozart unifies surveillance, access control and incident response so threats are prioritised, routed and resolved with precision and speed.
AI Video Analytics
- Detects anomalies and classifies incidents in real time
- Monitors across all CCTV feeds simultaneously without operator fatigue
- Flags unusual behaviour, unauthorised access and perimeter breaches automatically
- Reduces manual monitoring workload while improving detection accuracy
Access Control and Surveillance
- Integrates access control systems, alarms and surveillance into one command view
- Biometric and credential-based access management across facilities
- Real-time alerts for access violations and tailgating events
- Centralised audit trails for compliance and investigation purposes
SOP-Driven Response
- Automated workflows guide operators through every incident type
- Collaborative tools connect command centre and field teams for live co-ordination
- Centralised evidence logs and full incident histories for every case
- 24/7 situational awareness protecting people, assets and reputation
Facilities Management
We turn buildings into intelligent, adaptive assets.
Mozart for facilities management integrates IoT sensors, BMS systems and energy data into one intelligent dashboard, enabling organisations to move from reactive maintenance to predictive, sustainable operations.
Predictive Maintenance
- AI detects equipment anomalies and auto-generates work orders before failures occur
- Digital twin visualisation allows real-time monitoring of assets and site layouts
- Automated maintenance scheduling and contractor management workflows
- Reduces unplanned downtime and extends asset lifespan
Energy and Sustainability
- Tracks energy consumption, performance and emissions across all assets
- Identifies optimisation opportunities to reduce carbon footprint
- Supports ESG reporting with accurate, real-time sustainability data
Integrated Facilities Operations
- Consolidates separate maintenance, energy and compliance tools into one platform
- Service level monitoring ensures facilities performance meets agreed targets
- Streamlined contractor management with automated scheduling and sign-off
- Proactive fault management reduces reactive call-outs
Workforce Orchestration
We unite your entire workforce from command centres to field officers into one AI-powered platform.
Mozart provides live visibility of your people, tasks and skills, ensuring the right person is always in the right place at the right time.
Smart Dispatch and Tasking
- AI allocates jobs automatically based on proximity, skills and current workload
- Real-time location tracking ensures accurate field team visibility at all times
- Reduces response times and eliminates manual task assignment inefficiencies
- Integrates staff certifications and training records into deployment decisions
Digital SOPs and Escalation
- Digital procedures ensure consistent, compliant task execution across every shift
- Escalation engine automatically routes unresolved tasks to relevant supervisor
- Mobile workforce app delivers live updates, checklists and communication tools to field teams
- Full audit trail of task completion for compliance and performance reporting
Workforce Analytics
- Measures utilisation, fatigue risk and SLA adherence across the entire workforce
- Identifies scheduling gaps and overstaffing patterns to optimise resource deployment
- Overtime tracking and predictive rostering reduce unnecessary labour costs
- Performance insights support continuous improvement and staff development
Robotics Integration
We connect and manage fleets of autonomous robots alongside your human workforce through one orchestration platform.
Mozart ensures automation works with your teams, co-ordinating every task in real time across patrol, cleaning and delivery functions.
Fleet Management
- Real-time status and mission tracking across all robots from a single dashboard
- Assigns suitable jobs to robots or humans based on capability and availability
- Monitors battery health, performance analytics and predictive maintenance needs
- Reduces robot downtime and maximises operational uptime across your fleet
Safety and Compliance
- Enforces no-go zones, safety interlocks and collision avoidance protocols
- Full audit trails of all robot activity for safety and compliance reporting
- Integrates seamlessly with existing security and facilities management workflows
- Human override capability ensures operators maintain control at all times
Human and Robot Cooridination
- Unified command layer co-ordinates human and machine tasks simultaneously
- Shared situational awareness between operators and autonomous systems
- Escalation workflows automatically transfer tasks between robots and human workforce as needed
- Designed to augment workforce capacity without replacing human judgement
Build for Every Industry
Mozart powers intelligent operations across diverse industries, orchestrating people, processes and technology into one seamless ecosystem. From airport terminals to hospital networks, corporate precincts and city districts, Mozart helps organisations gain visibility, efficiency and control through real-time AI orchestration.
Our Success Stories
Mozart powers over 30 large-scale smart operations across Asia-Pacific, enabling integrated facilities management, security operations and digital transformation across various sectors.
Ready to Orchestrate Smarter Operations?
Discover how Mozart can help you unify, automate and elevate your operations.