Certis’ commitment to improve employee experience amid challenging times was recognised at the Asian Experience Awards 2021.
The “Singapore Employee Experience of the Year – Business Services” award recognises ingenious initiatives of creative companies in delivering meaningful brand experiences to their stakeholders in all industries in Asia.
Tan Toi Chia, Chief Corporate & Human Resources Officer says, “We care deeply about our employees – that begins by getting the right people to join, and supporting them in their personal journeys with Certis. Over the past two years, the pandemic has disrupted our people’s personal and work lives. We will keep listening to them, adapt and transform, and make bold choices to support them.”
Initiatives Focused on Holistic Development
Growth and diverse opportunities have been a priority in our employee journey and these became particularly important when the world faces pandemic-related job losses. Certis launched Global Career Tracks to provide employees opportunities to move within and across career paths and job functions, especially from non-management to management roles.
In line with growing its people, Certis’ Individual Development Plan helps employees explore their learning passions. The programme also encourages employees to direct their own development opportunities including job rotations, on-the-job-training experience, overseas exposure, and informal coaching moments to reinforce their strengths, or to address gaps.
Additionally, Certis Corporate University (CCU) was launched in 2019 as a first in Asia’s security industry. An over-S$10mil investment to drive continuous learning through innovative technologies and new pedagogies, CCU quickly reskilled people for new roles to be part of a future-ready workforce.
Leveraging technology as an enabler and multiplier
Besides holistic corporate initiatives, Certis also leverages technology to engage employees effectively and efficiently.
Certis’ in-house mobile app, Allegro, empowers employees to execute administrative applications at their convenience and allows for fast approvals. The built-in iTemp feature aids employees in monitoring their health with daily temperature recording and smart reporting.
All-round Employee Experience
Certis continues to emphasise an all-round employee experience by shifting sports and recreational activities online. Together with instructors and facilities, employees bond over Zoom-held HIIT, yoga and Zumba sessions.
Open communication channels like whistleblowing, care lines, para counselling services, and HR clinics are always available to employees so they can easily reach out and receive care. Employee experience comes first when engaging a diverse workforce.
