Tech-enabled integrated solutions provider Certis Group has been awarded a S$24.5m non-security services contract by Land Transport Authority (LTA).
The contract comprises the provision of front-line customer services as well as cash and valuable services to operate the Toll/Vehicle Entry Permit (VEP) booths at Land Checkpoints (Tuas and Woodlands) and top-up booths.
Certis Group – Leading Tech-Enabled Integrated Solutions
Best known for its manpower security capabilities, Certis has moved far beyond guarding services. The Certis Group today, is a leading tech-enabled integrated solutions provider that offers a comprehensive suite of services – from Infrastructure Security, Integrated Facilities Management, Business Digitalisation, Cybersecurity, Business Process Outsourcing, Financial Transactions and Services Outsourcing to Smartcard Services.
How Certis Harnesses Technology to Enhance Customer Experience
Standing at the forefront of innovation, the use of technology plays an integral role in driving productivity and cost containment.
In this partnership, Certis will be introducing some of its latest innovation as a trial – CASHPoint and CASHPoint+, with the aim to aid LTA and its customers in the automation of secure cash transactions and operations.
Other operations-technology initiatives include the Time Attendance System (TAS) and Webtrack Identifier Personnel Monitoring and Management System. Through facial recognition and biometric fingerprint capabilities, these technologies enable accuracy of data and audit trail, as well as real-time monitoring of ground staff for dynamic re-deployment.
