Supported by SPRING Singapore, the Excellent Service Award (EXSA) is a national award that recognises outstanding individuals and teams who have delivered constant quality service and demonstrated exemplary traits of service champions in their organisations.
Managed by six industry lead bodies – Attractions, Banking, Food & Beverage, Hospitality, Land Transport and Retail, the annual event saw Certis Group receiving the highest accolade in the past three years. With more than an eightfold increase in the number of awards, the leading integrated solutions provider bagged a total of 60 Excellent Service Awards (15 Star, 14 Gold and 31 Silver) in November 2017.
Setting High Service Standards Across Industries
This year, the awards were honoured to three of Certis’ core lines-of-business which span across from security to non-security entities – Physical Security, Cyber Security and Integrated Services.
“It takes a large amount of dedication and consistency to successfully instil a service culture within a big organisation. And that is how deeply-rooted our service foundation is; our drive and focus on service excellence and continuous improvement shows how we can make the difference for our clients at Certis, where we run a multinational network of diversified business verticals and lines,” says Assistant Vice President Ms Yuen Shuang Ching, who leads and monitors service quality standards across the Group.
With a strong heritage in the security industry, the present Certis Group has transformed. Taking along its best practices, Certis has expanded and well integrated service excellence into providing a full suite of service-centric solutions recognised at a national level.
