In a span of five years, Adeline gained a range of experiences across different job functions. While she started off swabbing to test for Covid-19 infections, Adeline subsequently moved to a new role leading and managing quarantine enquiries in the Intergrated Quarantine Operations Services call centre. With the constant changes in protocols during the uncertain pandemic period, Adeline’s early start in her Certis journey was like an adventure, with no two days looking the same.
Adapting to a new role might seem challenging at first glance, but Adeline’s knack for problem-solving, process optimisation, and operational management has made her stand out in every role she took on. Thinking back on her exciting time in Certis so far, Adeline shares the positive mindset that boosts her performance:
“From troubleshooting in quality management to leading customer-facing operations, every day feels like an adventure.”
Supportive teammates and leaders
Now, as Adeline leads Concierge and Recruitment Process Outsourcing for clients such as SportsSG, she continues to apply her leadership expertise that she gained through her varied career in Certis. With supportive teammates and leaders by her side, she navigates her transitions seamlessly and thrives on new challenges.
Reframing perspectives in new role
Adjusting from one role to another may not be easy, but Adeline’s curious nature and courage to ask questions has helped smoothen the process. To her, while starting in a new space can seem unnerving, it’s also exciting.
Adeline’s story exemplifies how Certis empowers employees to step out of their comfort zones, explore uncharted territories, and grow in ways they never imagined possible.