As a security organisation with long-standing reputation and established presence in the industry, Certis is known for its security, enforcement, and auxiliary police officers’ roles. But did you know that we also take pride in providing high quality service-oriented positions in our partner collaborations?
One such partner is the iconic, world-renowned, Changi Airport Group (CAG).
With years of partnership, we have worked closely with CAG to deliver service excellence on top of our ops-tech security solutions – to give travellers the best experience, whether they’re in transit, or on a holiday. That is why we are proud to see one of our very own awarded the top title of Personality of the Year 2024 at Changi Airport’s 30th Annual Airport Celebration!
Changi Service Personality of the Year 2024
Rowena Aranton, Service Operations Executive from the Certis Aviation Security team has gone above and beyond in her role. She recently made the news for opening her home for three first-time travellers who were stranded at the airport after being left without their baggage during their connecting flights.
Her kind act struck a chord with these passengers, who shared their feedback with our quality management team. Rowena was then put up for nomination for the award. In her eight years of service, she has seen a lot, and we are heartened by her dedication to the craft, and to see her contribution recognised. As one of the 32 winners awarded at the ceremony who received her award from Singapore Minister for Transport, Mr Chee Hong Tat, Rowena truly exemplifies what it means to make the world better!
Delivering quality service with acts of kindness
In a bustling, and lively environment like Changi Airport, things can get stressful or difficult, especially for travellers who may not be familiar with the area. The customer service role is to help make each traveller’s journey to a foreign country seamless, and worry-free, all while delivering a delightful experience.
How does Rowena consistently deliver outstanding service standards? Through small acts of kindness, and always with a smile on her face.
In case you missed it, Rowena was also interviewed by CAG for an insider view on her experience – Read more here.
Images of Rowena courtesy of Changi Airport Group