Ensuring the security of customers, tenants and assets located within the mall premises is of utmost importance to a property developer who owns more than one million square feet of leasable retail space.
With more than 20 retail properties island-wide, the chain constantly faces security challenges ranging from shoplifting, vandalism, and unruly customers. Enforcing security across these properties therefore remains top priority for the developer.
Since 2014, Certis has been a strategic partner to help our customer achieve its desired outcomes. By leveraging Certis’ Business Process Re-Engineering Operations (BPRO®) framework, we have designed and implemented integrated security solutions with smart technology to help optimise their operations. As a result, Certis has helped our customer achieve higher efficiency and productivity, including manpower savings of up to 30%.
Through data and video analytics supported with smart sensors, the security and operations across the malls are now centrally managed through a multi-service, single orchestration platform.
From the carpark, to the entrance and to the rooftop garden of a trendy mall at Singapore’s famous shopping belt – all building functions across the malls can be centrally monitored and managed 24/7 at our Integrated Operations Centre.
Certis continues to be agile in delivering customer satisfaction. When COVID-19 hit our shores, Certis quickly implemented the necessary measures to adhere to new government regulations. This included temperature screening stations and crowd control measures, putting both our client and their customers’ minds at ease, ensuring peace of mind.
