Holistic Security Operations
Certis Qatar deploys a unique security framework with the 3D objectives to Deter, Detect and Deny.
We Deter with physical security guarding and access control system supported by perimeter fencing, access cards & security surveillance systems. If the presence of security of both physical & system is unable to achieve the deterrence effect, security must be able to Detect, identify and monitor the threat and Deny it from penetrating into the secured area.
Complete Security Planning
Comprehensive risk assessments are also conducted through our holistic M³ Approach of Man, Method and Machine to achieve complete peace of mind for our clients.
A Living Lab
Certis Commonwealth in Singapore serves as a Living Lab where new technology is operationalised in a “live” environment. Built on a ‘Digital Twin’ framework, it is designed to improve operational efficiency, drive process optimisation and enhance service excellence through the convergence of the physical and digital worlds.
Integrated Operations Centre
The Integrated Operations Centre (IOC) is the largest commercial 24/7 Central Command Centre where it fuses best practices into the design of technology solutions at a single command and control centre in this new building. At the IOC, operational data is gathered through IoT sensors and other devices, and data analytics tools raise the level of situational awareness so that better decisions can be made in a timelier manner.
Certis has established a 24/7 operations centre in Qatar to monitor and track our security guarding operations at respective clients’ / customers’ site. The operations centre also provides emergency support for incidents at client site.
Executive Briefing Centre
The building is home to the Certis Executive Briefing Centre (EBC). The EBC is an innovation hub specially built to provide customers with a personalised first-hand experience of the innovative smart hub capabilities, integrated operations, technology processes and the scalable solutions that they can adopt.
Security+ is made possible by Certis’ rich heritage in physical security, deep market insights, and unique ops-tech capabilities. It combines security, facilities management and customer service into a holistic service supported and underpinned by technology.
This unique approach helps our customers to break down what are otherwise separate silos within their organisations, to realise synergies and in turn provide new and better user experiences to their customers.
Security+ is also about ops-tech. With many years of experience running operations for our customers, we know what it takes to run good operations. We leverage this experience, knowledge and best practices and put it into the design of our technology to deliver more efficient and effective operations.
This capability makes Certis a unique ops-tech outsourcing partner, which enables us to drive great value and create competitive advantage for our customers.
A Future Ready Workforce
Industry 4.0 requires a different workforce.
Certis Corporate University (CCU) is the first of its kind for the security industry in Asia which has been established to equip Certis employees with the relevant knowledge and skillsets to be future ready.
CCU will leverage innovative learning technologies and new pedagogies to drive effective continuous learning. It will focus on developing digital, multi-skilled workers and leaders for the future.
Find out more about Certis Corporate University
As part of culture of service excellence, Certis Qatar has developed Certis Service Passport - our in-house customer service excellence training program focused on training our employees on providing excellent customer service.
Highlights of our Certis Service Passport:
- Seek to understand their needs
- Proactively address their problem
- Direct and guide them as to meet client requirements
Other aspects of the Certis Service Passport include personal grooming, attitude and client etiquette.
Certis Service Delivery System
Built into the process is our Certis Service Delivery System - our in-house system which breaks down complex scenarios into simple tasks for the individual, ensuring consistent quality excellence.
We will award Silver or Gold certification to each duty site depending on a competency evaluation as well as our client's feedback.
Certis Digitisation Journey
Certis Qatar constantly seek to innovate and digitalise our efforts to enhance our security offerings to improve efficiency and productivity.
These are some of our digital solutions that has been implemented for our clients in Qatar:
- Basic Security Guard Training System
- Online Training Evaluation
- Non-Compliance Incident/Complains/Compliments Registration Application
- Incident Reporting Application
- Certis incident Reporting System
- Operations Site Visit Report (Quality, HSE & SLA Compliance)
- Daily Site Report Application
- Visitors Management System
- Guard Tour System (Msheireb Downtown Doha)
- Hamad International Airport Fire Warden Audit Checklist
- Hamad International Airport Fire Warden Incident Reporting System