Certis Qatar deploys a unique security framework with the 3D objectives to Deter, Detect and Deny.
We Deter with physical security guarding and access control system supported by perimeter fencing, access cards & security surveillance systems. If the presence of security of both physical & system is unable to achieve the deterrence effect, security must be able to Detect, identify and monitor the threat and Deny it from penetrating into the secured area.
Complete Security Planning
Comprehensive risk assessments are also conducted through our holistic M³ Approach of Man, Method and Machine to achieve complete peace of mind for our clients.
Certis Commonwealth in Singapore serves as a Living Lab where new technology is operationalised in a “live” environment. Built on a ‘Digital Twin’ framework, it is designed to improve operational efficiency, drive process optimisation and enhance service excellence through the convergence of the physical and digital worlds.
Integrated Operations Centre
The Integrated Operations Centre (IOC) is the largest commercial 24/7 Central Command Centre where it fuses best practices into the design of technology solutions at a single command and control centre in this new building. At the IOC, operational data is gathered through IoT sensors and other devices, and data analytics tools raise the level of situational awareness so that better decisions can be made in a timelier manner.
Certis has established a 24/7 operations centre in Qatar to monitor and track our security guarding operations at respective clients’ / customers’ site. The operations centre also provides emergency support for incidents at client site.
Executive Briefing Centre
The building is home to the Certis Executive Briefing Centre (EBC). The EBC is an innovation hub specially built to provide customers with a personalised first-hand experience of the innovative smart hub capabilities, integrated operations, technology processes and the scalable solutions that they can adopt.
Security+ is made possible by Certis’ rich heritage in physical security, deep market insights, and unique ops-tech capabilities. It combines security, facilities management and customer service into a holistic service supported and underpinned by technology.
This unique approach helps our customers to break down what are otherwise separate silos within their organisations, to realise synergies and in turn provide new and better user experiences to their customers.
Security+ is also about ops-tech. With many years of experience running operations for our customers, we know what it takes to run good operations. We leverage this experience, knowledge and best practices and put it into the design of our technology to deliver more efficient and effective operations.
This capability makes Certis a unique ops-tech outsourcing partner, which enables us to drive great value and create competitive advantage for our customers.
Industry 4.0 requires a different workforce.
Certis Corporate University (CCU) is the first of its kind for the security industry in Asia which has been established to equip Certis employees with the relevant knowledge and skillsets to be future ready.
CCU will leverage innovative learning technologies and new pedagogies to drive effective continuous learning. It will focus on developing digital, multi-skilled workers and leaders for the future.
As part of culture of service excellence, Certis Qatar has developed Certis Service Passport – our in-house customer service excellence training program focused on training our employees on providing excellent customer service.
Highlights of our Certis Service Passport:
Other aspects of the Certis Service Passport include personal grooming, attitude and client etiquette.
Certis Service Delivery System
Built into the process is our Certis Service Delivery System – our in-house system which breaks down complex scenarios into simple tasks for the individual, ensuring consistent quality excellence.
We will award Silver or Gold certification to each duty site depending on a competency evaluation as well as our client’s feedback.
Certis Qatar constantly seek to innovate and digitalise our efforts to enhance our security offerings to improve efficiency and productivity.
These are some of our digital solutions that has been implemented for our clients in Qatar:
Security+Security+ is made possible by Certis’ rich heritage in physical security, deep market insights, and unique ops-tech capabilities. It combines security, facilities management and customer service into a holistic service supported and underpinned by technology.
This unique approach helps our customers to break down what are otherwise separate silos within their organisations, to realise synergies and in turn provide new and better user experiences to their customers.
Security+ is also about ops-tech. With many years of experience running operations for our customers, we know what it takes to run good operations. We leverage this experience, knowledge and best practices and put it into the design of our technology to deliver more efficient and effective operations.
This capability makes Certis a unique ops-tech outsourcing partner, which enables us to drive great value and create competitive advantage for our customers.
A Living LabCertis Commonwealth in Singapore serves as a Living Lab where new technology is operationalised in a “live” environment. Built on a ‘Digital Twin’ framework, it is designed to improve operational efficiency, drive process optimisation and enhance service excellence through the convergence of the physical and digital worlds.
The Certis Experience
The building is home to The Certis Experience, our tech-powered Executive Briefing Centre (EBC). The Certis Experience hosts onsite and digital explorations of customised solutions for our customers. It is an innovation hub specially built to co-create customised state-of-the-art technology solutions to meet our customers’ needs, transform their operations and drive their desired business outcomes.
Integrated Operations Centre
The Integrated Operations Centre (IOC) is the largest commercial 24/7 Central Command Centre where it fuses best practices into the design of technology solutions at a single command and control centre in this new building. At the IOC, operational data is gathered through IoT sensors and other devices, and data analytics tools raise the level of situational awareness so that better decisions can be made in a timelier manner.
Technology and AIAt Certis, technology is at the heart of everything we offer. It underpins all our solutions, from our state-of-the-art operations command centre, down to all our on-ground officers and the myraid of tools that they are equipped with. All our employees are trained and empowered to utlise and take ownership of using technology in their daily duties.
Whilst AI can optimise how we work, it does not replace the expertise and on-the-ground preparedness that our professionals provide. All our operations remain supervised by our trained officers and operators, ensuring the highest level of accountability and quality in our service delivery.
This approach allows us to work towards integrating AI into all our solutions and processes, enabling tangible productivity and quality-of-work improvements. This means that we are able to deliver the desired outcomes for our clients with greater speed and quality, while reducing costs.
A Future Ready WorkforceIndustry 4.0 requires a different workforce.
Certis Corporate University (CCU) is the first of its kind for the security industry in Asia which has been established to equip Certis employees with the relevant knowledge and skillsets to be future ready.
CCU will leverage innovative learning technologies and new pedagogies to drive effective continuous learning. It will focus on developing digital, multi-skilled workers and leaders for the future.
The BPRO® AdvantageWe help our customers manage change and disruption effectively with our unique Business Process Re-engineering and OperationsTM (BPRO®) framework.
We start with the end in mind — aligning our goals with our customers’ desired outcomes.
Guided by design thinking, we place our stakeholders at the centre of all that we do. We adopt a problem-solving approach, encouraging our people to innovate. All this while empathising with customers’ challenges and operational realities.
We create optimum solutions with the intelligent use of technology, building upon the deep experience of our talent and disciplined and robust operational processes to our customers’ benefit.
We believe in building strong and lasting partnerships, collaborating and co-investing with our customers to achieve joint success.
BPRO® is the best way forward for businesses with critical operations that are facing challenges in today’s world of disruptions.
Securing the World’s Leading Aviation Hubs Certis plays a key role working with leading aviation hubs in the Asia and the Middle East – Changi, Sydney, Doha, Canberra – to keep passengers and aviation safe, while enabling these airports to shine in passenger experience. Our services include access control checks, pre-boarding passenger screening and check-in baggage screening, among others.
