Ms Barakath Nisha, Certis CISCO Aviation Security's Service Operation Executive, has won the Superstar award at the annual Excellent Service Award (EXSA) 2018, Hospitality Sector (Non-hotel Category).
Out of more than 50 nominees, Nisha received EXSA's highest accolade from Ms Sim Ann, Senior Minister of State for Culture, Community and Youth and Trade and Industry at a presentation ceremony held at University Cultural Centre on 26 November 2018. Nisha won the Superstar award, the first from Certis, on the basis of consistently going beyond her call of duty to delight and serve her customers. Last year, she assisted a passenger from Australia who had walking difficulty, to make his flight. When the passenger visited Singapore again, Nisha helped him recover his camera and took care of him when he came down with food poisoning. The passenger wrote in his compliment letter, "This service provided by Nisha is exemplary and a credit to her professional approach to her duties. She should be praised for her effort. I am moved and honoured by the service she provided."
Later in the year, Nisha assisted a female passenger, whose injured arm was in a sling. Nisha offered the passenger and her husband a guided tour of Changi Airport Terminal 4 transit area. Upon knowing that it was the husband’s birthday, Nisha proceeded to surprise them with a birthday cake. The couple was naturally delighted. Congratulations to Nisha for the well-deserved award.