Announcements

Announcements

19 Oct 2021

Certis Hong Kong and Macau Formally Launches Integrated Security Solution to Address Shifting Security Priorities in post-COVID-19 Hong Kong


The demand for security has been rising and priorities have changed in recent years. The impact of COVID-19 has caused operation managers across all sectors to rethink how they manage their staffing, public access, and use of convenient and distributed technologies for better efficiency. Certis Hong Kong and Macau (“Certis HKMO”), one of the leading security services companies, has officially launched its Ops-Tech Outsourcing Solutions in Hong Kong. In conjunction, seeing that there has been a global pivot towards virtual platforms to facilitate discussions and presentations that can no longer be conducted in person, Certis HKMO today also announced the launch of its new interactive streaming and video conferencing platform, the Certis Experience, providing both current and potential customers with an immersive 360-degree experience, taking them on an in-depth tour of Certis’ new and innovative solutions from anywhere in the world.

Mr Fuji Foo, Chief Digital Officer, Certis, introduced the company’s new integrated offering today, saying, “Amid current physical restrictions brought about by the pandemic, our customers will greatly benefit from the new world of business possibilities by the Certis Experience. It is a platform that will help customers to not only overcome the challenges of the COVID-19 pandemic, but also to gain knowledge of Certis’ suite of smart solutions in action. This will boost understanding of the applications of our solutions in achieving business transformation for our customers. As with Certis’ other smart technological solutions, the Certis Experience is fully customisable to meet each organisation’s needs, which will help ensure this platform is effective in helping our customers achieve their business outcomes”

Certis Experience: Delivering Rewarding Customer Experiences Virtually

The innovative technology deployed allows businesses to conduct meetings from various sites in a single presentation, even allowing presenters who are physically in different locations to appear as if they are presenting from the same location. The Certis Experience brings engaging content to life with real-time demonstration of how they would be implemented in customers’ environments. The cutting-edge technology of the Certis Experience has a myriad of possible applications, which enables businesses to offer their customers more options. For example, the Certis Experience can be used to involve stakeholders around the world in activities such as organisational townhalls, office tours, and site reconnaissance, which are currently challenging to coordinate international stakeholder participation for even pre-pandemic.

For more information, please visit https://www.certisgroup.com/hk/The-Certis-Difference/Certis-Experience

Shifting of Security Tech to Support Current Needs: Business Continuity, Remote Work

Certis HKMO believes that its latest generation of technology-integrated security services, including the use of distributed secure-tech AI, workforce safety monitoring and advanced recognition technology, offer a platform of opportunity for further expansion in the market. The company has also developed an accessibly priced, entry-level Ops-tech solution to enable customers of various sizes to achieve true operational efficiency, and cost savings, which this technology can offer.

Ops-Tech: Solution to Shortage of Manpower and Budgetary Concerns

There have been prolonged manpower shortages in the manned guarding industry generally. Clients are now looking for ways to tackle this pain point, as well as to lower their direct expenses in wages and indirect outsourcing costs. Certis HKMO has implemented its Ops-tech concept which operates on an Outcome Based Approach, and this has continued to enjoy traction with businesses and business leaders in need of security support now more than ever.

As customers respond to modern-day, complex and challenging staff management, facilities management and technology integration requirements, Certis HKMO’s formal introduction of the Ops-Tech Outsourcing Solution enables customers to combine security, technology & systems integration, facilities management, IoT, concierge and more into one seamless integrated solution.

For more information, please visit https://www.certisgroup.com/hk/Our-Solutions

Certis Hong Kong and Macau Formally Launches Integrated Security Solution to Address Shifting Security Priorities in post-COVID-19 Hong Kong

Certis Hong Kong and Macau Formally Launches Integrated Security Solution to Address Shifting Security Priorities in post-COVID-19 Hong Kong


28 September 2021

Certis Data Orchestration Platform, Mozart, Achieves International Cyber Security Certification

Certis Data Orchestration Platform, Mozart, Achieves International Cyber Security Certification

In today’s increasingly data-driven economy, cybersecurity and data risk compliance are no longer just ideal but necessary. According to Cybersecurity Ventures1, global cybercrime costs are projected to grow by 15 percent each year over the next five years, reaching $10.5 trillion USD annually by 2025. When navigating this increasingly challenging landscape, it is especially important for all businesses to rely on trusted and reliable international certification standards to be assured of cyber safety when evaluating products to meet their needs.

International Recognition for Certis’ Multi-Service Orchestration Platform

Certis, Asia’s leading security services provider today announced that it has been awarded the internationally recognised Common Criteria ISO15408 EAL2 Certification for its Mozart platform. A key component of Certis’ Security+ integrated solution2, Mozart is a multi-service orchestration platform that leverages artificial intelligence and Internet of Things (IoT) to achieve greater situational awareness and real-time access to critical operational information. Common Criteria ensures that evaluation and assessment of information technology (IT) products are performed to high and consistent standards, while boosting the availability of robustly evaluated, security-enhanced IT solutions globally. With this internationally-recognised certification, organisations can trust that Mozart is both highly functional and cyber secure by design.

Mr Detlev Henze, CEO, TÜV Trust IT, and one of the assessors said, “The evaluation process to achieve the certification is a rigorous one and includes both functionality and security testing in the operation environment. Certis’ customers can be assured that the certified Mozart platform has been assessed to meet the certification standards for both software development and cybersecurity.”

Mr Joseph Tan, Chief Executive, Technology Services Business, Certis said, “We are pleased to receive this international accreditation as an affirmation of the resilience of our Mozart platform. In designing our smart security solutions, Certis aims for innovation and performance, and we place great emphasis on cyber security and risk reduction. We want our customers to take full advantage of the operational intelligence of our systems and solutions, and with this certification, we ensure that they can do so in the safest way possible.”

Mozart upholds High Cyber Security Standards

Mozart's operational intelligence technology provides our customers with a solution that automatically sorts and prioritises incidents requiring response. In particular, the platform orchestrates data from various indicators and parameters to compile, adjust, and demonstrate a list of incidents in a dynamic manner. This serves to achieve rapid incident root cause identification, leading to optimum risk mitigation and automated future response recommendation. With the added assurance of Mozart’s high cyber security standards, the valuable data collected is at minimal risk of becoming a liability in the event of a cybersecurity incident, giving customers greater peace of mind.

At the EAL2 level, Mozart has been structurally tested to evaluate its stated functionalities and security functions. Internally, Certis has its own Safety Assurance Framework, which provides a systematic strategy for risk reduction and proper operational guidance in maintaining a continuous secure posture against ever-changing cyber threats. Mozart’s accreditation of ISO15408 EAL2 affirms that Certis’ internal assurance framework is meaningful and effective in strengthening the cyber security of its technologies.

Certis has deployed Mozart across its Security+ operations for various large-scale properties such as Jewel Changi Airport, Our Tampines Hub, Paya Lebar Quarter, and JTC Corporation in Singapore. 

  

[1] Cybersecurity Ventures is the world’s leading researcher and Page ONE for the global cyber economy, and a trusted source for cybersecurity facts, figures, and statistics. (Source)

[2] Security+ is Certis’ integrated security solution that combines security, facilities management, and customer service into a holistic service supported and underpinned by technology. This unique approach helps our customers to break down what are otherwise separate silos within their organisations, to realise synergies and in turn provide new and better user experiences to their customers.


26 May 2021

Embracing Innovation for the Future

Consistent innovation and the development of new capabilities are critical to ensure businesses thrive and succeed.

Certis Hong Kong and Macau (HKMO) was at Corporate Innovation Summit to exchange ideas with renowned thought leaders on trends in global macroeconomics, sustainability and innovation.



Organised by the Hong Kong Science and Technology Park Corporation, a multidisciplinary hub set up by the government to provide go-to-market support for both local and overseas markets and empower the innovation and technology ecosystem in Hong Kong through a host of strategic initiatives.

The event drew over 200 Senior Corporate Executives across different industries to share insights and best practices.

Horace Chan, Managing Director of Certis HKMO, shared that it was "an exciting opportunity to share about our digital transformation journey and kick start collaborations with other business and tech leaders. We certainly look forward to bringing more innovative and unique services to our customers to meet their demands of tomorrow."

Embracing Innovation for the Future


24 May 2021

Certis Hong Kong and Macau Inaugural Property Security Webinar Series

Managing operations in a safe, efficient and lean manner remained as one of the top challenges faced by organisations.

 

Certis Hong Kong and Macau (HKMO) has launched its first webinar series to provide industry insights on property security to enable organisations to thrive amidst the global uncertainties.

 

The inaugural session focused on the effective management of large-scale complex operations in property buildings and how organisations can achieve more with less.

 

Led by Mr Jason Chan, Technology Director of Certis HKMO and Ms Charlotte Lim, Programme Director of Chief Digital Office, they shed lights on Certis’ new Ops-Tech approach and the usage of Applied Intelligence to transform existing security operations with the outcome of optimising resources, achieving a better customer experience and increasing cost-savings for our customers.




In addition, the webinar shared successful clients’ testimonials from Hong Kong and Singapore:

 

1.      Retail and Commercial Complex in Hong Kong

Certis Hong Kong and Macau is a proven partner of retail and commercial complexes and as part of the webinar, we showcased a retail and commercial building complex customer located in Tsuen Wan, Hong Kong, with over 91,000 sq. m. gross floor area. 

 

By leveraging our extensive background in delivering Business Process Re-engineering and Operations (BPRO®) capability, Certis has successfully helped the client to achieve ~8% savings in its annual security operations cost.

 

Find out more about the Hong Kong Commercial Complex Case: https://www.certisgroup.com/hk/Case-Studies 

 

2. Jewel Changi Airport in Singapore

Jewel Changi Airport (Jewel) is a shopping mall, indoor attraction, nature environment, hotel and airport check-in all in one, located on the premises of Singapore’s Changi Airport.

 

Since its opening in 2019, Certis delivers an entire suite of advanced, integrated facilities management, security and guest experience in a single holistic solution, supported and underpinned by technology. With Security+, Certis provides greater situational awareness and business insights, to enable Jewel to focus on its core business, unleash synergies and provide better experiences to its customers.

 

Discover more: https://www.forbes.com/sites/tomdavenport/2020/09/28/the-future-of-work-now-the-multi-faceted-mall-security-guard-at-a-multi-faceted-jewel/ 


Certis is a leading advanced integrated security services organisation that develops and delivers multi-disciplinary operations technology (ops-tech) solutions. Led by design thinking, Certis creates new sources of value and competitive advantage for our customers through operational efficiency, process optimisation and service excellence.


December 2020

Certis Hong Kong and Macau is Recognised as Team of the Year

Certis Hong Kong and Macau (HKMO) is proud to win Team of the Year at the Hong Kong Business Management Excellence Awards 2020 for their agility and swift response during the social unrest in late-2019.

Adapting quickly to the evolving situation, the Certis HKMO’s operations team ensured that operations were carried out efficiently and effectively for the safety of everyone. The team proactively communicated with one another on the new changes, despite being faced with a hostile environment. To ensure the well-being of employees, they also provided additional helplines for front-liners experiencing emotional distress from the situation.

Certis HKMO commends the team for their united efforts. This achievement would not be possible without the good work and bravery they have shown in times of uncertainty.


Official press release on Hong Kong Business magazine - Click here

Interview video with our Head of Security, Mr. Michael Yau - Click here

Certis Hong Kong and Macau is Recognised as Team of the Year

Certis Hong Kong and Macau is Recognised as Team of the Year


September 2020

Certis Hong Kong and Macau Wins HR Asia Best Companies to Work for in 2020

Certis Hong Kong and Macau is proud to announce that we have been awarded HR Asia Best Companies to Work for 2020. The award handpicks world-class corporations with a high level of employee engagement and excellent workplace culture.

Over 200 organisations participated in the awards, with only 30  being honoured with the coveted title. Organisations were evaluated based on the Total Engagement Assessment Model (TEAM) which focuses on three areas - Core, Self and Group. The assessment looks into aspects such as leadership, culture, team dynamics and emotional engagement to name a few.

"This award is dedicated to all my Hong Kong & Macau leaders and colleagues for their beliefs and actions in co-creating the positive culture. The award is also a timely reminder to all of us that this is a continuous journey, regardless of time and space, during good times or the most trying circumstances. Thank you for making Certis a great place to work!" said Nelson Yau, Chief Executive, Certis Hong Kong and Macau. 

Meanwhile, during the recent virtual award ceremony, Horace Chan, Managing Director, Certis HKMO said: “Our staff are at the heart of our business and we need to take extra care of them, making them physically and psychologically safe."

Horace also added that he would like to thank all employees for their hard work and that Certis HKMO will remain dedicated in providing the best environment for our employees to work in.  

Congratulations to the team for achieving the recognition of Asia’s best companies to work for.

Certis Hong Kong and Macau Wins HR Asia Best Companies to Work for in 2020


September 2020

A Panelist at the Inaugural Innovation Solution Day

Certis Hong Kong and Macau was recently invited to be on an evaluation panel for the inaugural Greater Bay Area (GBA) Innovation Solution Day. Karl Chan, Head of Corporate Planning, Communications and Marketing represented Certis HKMO as a panelist.

The event was hosted by the Hong Kong Science and Technology Parks Corporation to connect Hong Kong real estate developers with tech ventures and talent from the GBA, driving innovation and transformation in the property industry.

The platform allowed property developers and tech ventures to jointly explore innovation possibilities with smart property management, smart building, smart exhibition and green technology. Tech ventures from across the GBA pitched their solutions to well-known businesses including Certis HKMO to capture direct insights and priorities for commercialisation and adoption possibilities.

This opportunity is a testament that the industry recognises Certis HKMO’s capabilities in advanced integrated security services and our expertise in the property sector.

A Panelist at the Inaugural Innovation Solution Day

A Panelist at the Inaugural Innovation Solution Day


August 2020

Certis Hong Kong and Macau as a Manpower Developer

With our continual investment in our colleagues through all the internal support and training, Certis Hong Kong and Macau is being recognized as the Manpower Developers by the Employees Retraining Board, as one of the companies that demonstrate outstanding achievements in manpower training and developments.

The MD scheme was being set up in Dec 2009 and aims to promote and cultivate a corporate culture focusing on manpower training and development among organisations while heightening the awareness of the employers and employees of the importance of on-the-job training and continuous upgrading. For more details, feel free to visit https://www.erb.org/md/en/Main/.

Certis Hong Kong and Macau as a Manpower Developer


Jan 2020

Best Security Personnel Awards

Congratulations to our colleagues for winning the Best Security Personnel Awards. There were a total of 55 Certis Hong Kong and Macau winners from the Kowloon West, New Territories North and New Territories South districts.

5 of them won the gold awards for professionalism and dedication in their work.

Best Security Personnel Awards


November 2019

Certis Hong Kong and Macau shared industry insights at Hong Kong Science and Technology Park event

Hong Kong Science and Technology Park held its Smart Operation Accelerator Interim Review on 29 November 2019. Certis was invited by Hong Kong's tech incubator as the supporting organisation and trainer to shed industry insights at the event.

Certis also shared how our state-of-the-art integrated platform MOZART transforms how physical security operations are performed and how it enables immediate response to ad-hoc security incidents.

Certis Hong Kong and Macau shared industry insights at Hong Kong Science and Technology Park event


October 2019

Launch of Executive Briefing Centre in Hong Kong

The Executive Briefing Centre (EBC) in Hong Kong officially opened its doors on 21 October. A joint effort between the teams in Singapore and Hong Kong, the 600 square foot EBC showcases Certis' suite of holistic tech-enabled solutions and advanced security services.

Guests will experience immersive demos on AI-enabled guest management systems, surveillance drones, blockchain applications, smart city logistics systems, digital twins in security and facilities management, as well as Temi the concierge robot.

Launch of Executive Briefing Centre in Hong Kong


June 2019

Courage Under Fire

A total of 21 Certis Hong Kong and Macau colleagues were awarded the Certificate of Merit in Guarding Service at the Hong Kong Security Association Annual Award. 

When a fire broke out at Luk Yeung Sun Chuen, a temporary control centre was set up. The team comprising Tsui Tsz Kin, Fung Kwok Keung, Lam Pui Yee, Yiu Ting Chung and Wong Kin were arranged in different areas to monitor the evacuation progress, assisting injuries and leading firefighters to rescue trapped residents.

Fighting through the smoke-filled building, Tsui Tsz Kin reached the 24th floor and brought an elderly resident to safety. Due to Tsui’s act of courage, the resident only sustained minor injuries. Tsui even visited her in hospital and cared for her injuries. To show her appreciation, the resident wrote a compliment letter praising Tsui.

Courage Under Fire


June 2019

Certis Hong Kong and Macau was granted the Graduate Recruitment Recognition Award

Certis Hong Kong and Macau's recruitment efforts among the younger workforce were recognised with the Graduate Recruitment Recognition Award by the Under Secretary for Labour and Welfare, Caspar Tsui, JP.

In determining the winner for the award, the following criteria are assessed: company values, regular openings for youth, quality training (especially in leadership), clear career paths, job flexibility, work-life balance and appreciation of employees. At Certis, our people always come first and we will continue to nurture our future leaders.

Certis Hong Kong and Macau was granted the Graduate Recruitment Recognition Award

Certis Hong Kong and Macau was granted the Graduate Recruitment Recognition Award


July 2018

New Office Launch in Hong Kong

Certis unveiled its new 9,000 square feet Hong Kong office in Tsuen Wan today that boosts our capabilities in delivering advanced physical security and tech-led business solutions to our customers. 

This expansion, coupled with our 3,000 officers in Hong Kong, enables Certis to protect and secure more of our customers' assets and properties.

New Office Launch in Hong Kong


November 2017

NT South Police Best Security Guard Award

Excellent Awards - 6
Outstanding Awards - 18

The above awards granted by Hong Kong Police Force was much appreciated. Our team would continue to serve the Hong Kong public by our outstanding security service.


October 2017

Kowloon East Best Security Guard Police Award - Outstanding Partner (Commercial: One Bay East)

Certis Hong Kong and Macau was awarded the Outstanding Partner prize by the Regional Crime Prevention Office, Kowloon East. This was very encouraging because this was our first award gained from the commercial sector. Our company would strive to expand our service to more industry aspects.

Kowloon East Best Security Guard Police Award - Outstanding Partner (Commercial: One Bay East)

Kowloon East Best Security Guard Police Award - Outstanding Partner (Commercial: One Bay East)


September 2017

Corporate Announcement

We are pleased to announce that the Certis Group has fully acquired Certis Centurion Facility Company Limited since 1 September 2017.

The acquisition of Certis Centurion marks a significant step forward in the Certis Group’s efforts to accelerate growth and achieve even greater success in Asia-Pacific.

Polly Ho has been appointed as Vice Chairman of Certis Centurion. She has more than 30 years of experience in the Hong Kong Security Industry and has been leading the Company since 2004. 

We will continue to grow and expand globally and are confident that there will be many more accomplishments to celebrate ahead of us. 


2016

Letters of Compliments

Certis Centurion received 250 letters of compliments from customers in the whole year. Thank you for your appreciation. We would continue to provide our best service to our clients. 


2016

Individual Awards by Hong Kong Police Force

In 2016, 13 staff at Certis Centurion received the individual awards granted by Hong Kong Police Force. 

Excellent Awards - 9

Outstanding Awards - 4

Our staff would keep up with the professional services.


2016

Kowloon East Best Security Guard Police Award - Outstanding Partner (Hong Nga Court)

This award was granted by Regional Crime Prevention Office, Kowloon East. Our security teams were recognised by our professionalism.

Kowloon East Best Security Guard Police Award - Outstanding Partner (Hong Nga Court)


Crime Prevention Bureau – Security Services Best Training Awards (1 Gold and 3 Silver)

Coastal Skyline - Gold 

World Wide House - Silver 

Noah's Ark - Silver 

The Austin - Silver


The awards were granted jointly by Hong Kong Police Force and Vocational Training Council to recognise our performance in security knowledge training for our security staff. We are one of the few security companies receiving the awards.

Crime Prevention Bureau – Security Services Best Training Awards (1 Gold and 3 Silver)

Crime Prevention Bureau – Security Services Best Training Awards (1 Gold and 3 Silver)


2015

Prevention of False Alarms Award

Every year Hong Kong Police Force (Crime Prevention Bureau) runs a Prevention of False Alarms Award Scheme to recognise the efforts of the outstanding Central Alarm Monitoring Stations (CAMS) for assisting in reducing false alarms.

We were one of the three CAMs that maintained the lowest false alarm rate in the respective category and received the appreciation letters for 3 consecutive years in 2013, 2014 and 2015. 

Prevention of False Alarms Award


Letters of Compliments

Certis Centurion received 78 letters of compliments from customers in 2015. We would continue to strive for providing our best service to our clients.


2015

Individual Awards by Hong Kong Police Force

36 staff at Certis Centurion received the individual awards granted by Hong Kong Police Force. 
Excellent Awards - 17
Outstanding Awards - 14
Top Ten Awards - 4
Silver Awards - 1

This was a fruitful year. Our staff would keep up with the professional services.


2015

Kowloon East Best Security Guard Police Award - Best Partner and Outstanding Partner

Hong Nga Court - Best Partner
Laguna City Phase III - Outstanding Partner 

The awards were granted by Regional Crime Prevention Office, Kowloon East. Our security teams were being recognised by our professionalism.

Kowloon East Best Security Guard Police Award - Best Partner and Outstanding Partner

Kowloon East Best Security Guard Police Award - Best Partner and Outstanding Partner


2014

Prevention of False Alarms Award

Every year Hong Kong Police Force (Crime Prevention Bureau) runs a Prevention of False Alarms Award Scheme to recognise the efforts of the outstanding Central Alarm Monitoring Stations (CAMS) for assisting in reducing false alarms.

We were one of the three CAMs that maintained the lowest false alarm rate in the respective category and received the appreciation letters for 3 consecutive years in 2013, 2014 and 2015. 

Prevention of False Alarms Award


2014

Good Citizen Award

Every year Hong Kong Police Force would recognize individuals' contribution to the prevention or detection of crime, or in the apprehension of criminals by presenting them the 'Good Citizen Awards'. The objectives of scheme are to encourage members of the public to report crime to the Police, to raise a "hue and cry" and to be prepared to act as witnesses.

Three of our staff were praised for their contribution during on duty by the Hong Kong Police Force. They received the Good Citizen Awards. Please join us for a round of applause to celebrate with our awarded staff.


2014

MTRC Certificate of Appreciation

Certis Centurion was awarded by MTR Corporation for outstanding performance in security services provision for 2 consecutive years in 2013 and 2014.

MTRC Certificate of Appreciation


2013

Prevention of False Alarms Award

Every year Hong Kong Police Force (Crime Prevention Bureau) runs a Prevention of False Alarms Award Scheme to recognise the efforts of the outstanding Central Alarm Monitoring Stations (CAMS) for assisting in reducing false alarms.

We were one of the three CAMs that maintained the lowest false alarm rate in the respective category and received the appreciation letters for 3 consecutive years in 2013, 2014 and 2015. 

Prevention of False Alarms Award


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