{"id":3511,"date":"2026-03-20T10:06:25","date_gmt":"2026-03-20T10:06:25","guid":{"rendered":"https:\/\/www.certisgroup.com\/certisuniversity\/?page_id=3511"},"modified":"2026-06-08T11:05:16","modified_gmt":"2026-06-08T11:05:16","slug":"office-of-business-excellence","status":"publish","type":"page","link":"https:\/\/www.certisgroup.com\/certisuniversity\/how-we-work\/office-of-business-excellence\/","title":{"rendered":"Office of Business Excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3511\" class=\"elementor elementor-3511\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc119db e-flex e-con-boxed e-con e-parent\" data-id=\"dc119db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7aad2e elementor-widget elementor-widget-shortcode\" data-id=\"a7aad2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"certisuni-breadcrumb\"><a href=\"https:\/\/www.certisgroup.com\/certisuniversity\/\" style=\"color:#F4F7FE; text-decoration:none;\">Home<\/a><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d953300 elementor-widget elementor-widget-heading\" data-id=\"d953300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Office of Business Excellence<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2074a99 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2074a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEmpowering Innovation. Driving Quality. Shaping the Future of Work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f869c9 e-flex e-con-boxed e-con e-parent\" data-id=\"7f869c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9a531b9 e-con-full e-flex e-con e-child\" data-id=\"9a531b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c53d6 elementor-widget elementor-widget-image\" data-id=\"d2c53d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"548\" height=\"438\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/shutterstock_2697952853-1.png\" class=\"attachment-large size-large wp-image-3514\" alt=\"\" srcset=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/shutterstock_2697952853-1.png 548w, https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/shutterstock_2697952853-1-300x240.png 300w\" sizes=\"(max-width: 548px) 100vw, 548px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a923e6e e-con-full e-flex e-con e-child\" data-id=\"a923e6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391d674 elementor-widget elementor-widget-heading\" data-id=\"391d674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About the Office of Business Excellence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f39a5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54f39a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6276b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fc6276b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Office of Business Excellence (OBE) drives Certis\u2019 culture of continuous improvement by embedding innovation, quality, and structured ways of working across the organisation. Through clear systems, standards, and strategic initiatives, OBE enables consistent delivery and strengthens confidence in how Certis operates and serves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f36ea8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8f36ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Our Mission<\/strong><br \/>Empowering every Certizen to contribute ideas, innovate with purpose, and deliver consistent quality that strengthens trust with our customers and stakeholders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef903fb e-flex e-con-boxed e-con e-parent\" data-id=\"ef903fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a932240 elementor-widget elementor-widget-heading\" data-id=\"a932240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Drive Excellence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2120dbd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2120dbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12956a9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"12956a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>OBE leads business excellence across Certis through three key pillars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9761ac4 e-n-tabs-none hastab elementor-widget elementor-widget-n-tabs\" data-id=\"9761ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"158735044\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1587350441\" data-tab-title-id=\"e-n-tab-title-1587350441\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1587350441\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tBOLD\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1587350442\" data-tab-title-id=\"e-n-tab-title-1587350442\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1587350442\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCertis Service Delivery System\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1587350443\" data-tab-title-id=\"e-n-tab-title-1587350443\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1587350443\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tISO 9001 Quality Management\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1587350444\" data-tab-title-id=\"e-n-tab-title-1587350444\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1587350444\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tISO 56001 Innovation Management\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1587350441\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1587350441\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-19c6bf3 e-con-full e-flex e-con e-child\" data-id=\"19c6bf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28d7894 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"28d7894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"385\" height=\"661\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02A-1.png\" class=\"attachment-full size-full wp-image-3516\" alt=\"\" srcset=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02A-1.png 385w, https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02A-1-175x300.png 175w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f78a9b e-con-full e-flex e-con e-child\" data-id=\"6f78a9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c56edb elementor-widget elementor-widget-heading\" data-id=\"2c56edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">BOLD<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0125b58 elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"0125b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Turning Everyday Insight into Strategic Advantage.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9e7fa elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"8f9e7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Across Certis, great ideas surface every day. The BOLD ecosystem turns them into enterprise impact, through structured ideation, rapid experimentation, and strategic thought leadership. All grounded in design thinking, and built to scale what works.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53fb589 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"53fb589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde6a92 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fde6a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>The 3 Initiatives that form our Innovation Engine<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e99f7a5 elementor-widget elementor-widget-n-accordion\" data-id=\"e99f7a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2440\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2440\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> BOLD Lab <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2440\" class=\"elementor-element elementor-element-c2cd467 e-con-full e-flex e-con e-child\" data-id=\"c2cd467\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4636f70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4636f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Powered by collective intelligence, <strong>BOLD Lab<\/strong> is an always-on enterprise platform that channels ideas with what matters most to the business. Strategic priorities are defined upfront, giving teams clarity on the challenges worth solving, and teams respond with focused, high-value solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2441\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2441\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> BOLD Playground <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2441\" class=\"elementor-element elementor-element-ec521e9 e-con-full e-flex e-con e-child\" data-id=\"ec521e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5aa620 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5aa620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tA design thinking\u2013driven sandbox that turns promising ideas into validated prototypes in days. Teams rapidly test with users, iterate quickly, and validate feasibility, so only evidence-backed solutions advance to scale, enabling sponsors to investment with confidence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2442\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2442\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> BOLD Voices <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2442\" class=\"elementor-element elementor-element-77a5bae e-con-full e-flex e-con e-child\" data-id=\"77a5bae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1e300 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fa1e300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tA platform that that broadens perspective and sharpens strategic thinking. Through exposure to external innovators and internal senior leaders, our people develop the confidence and adaptability to meet disruption head-on, framing change as opportunity, and responding with curiosity and ownership.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1587350442\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1587350442\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-3ccdc69 e-con-full e-flex e-con e-child\" data-id=\"3ccdc69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-949963c elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"949963c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"385\" height=\"668\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/CSDS-Image.png\" class=\"attachment-full size-full wp-image-3526\" alt=\"\" srcset=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/CSDS-Image.png 385w, https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/CSDS-Image-173x300.png 173w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c80b5af e-con-full e-flex e-con e-child\" data-id=\"c80b5af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-298255c elementor-widget elementor-widget-heading\" data-id=\"298255c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Certis Service Delivery Exellence (CSDS)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dbbd79 elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"6dbbd79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Where Operational Rigour Meets Human Excellence.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4e66b elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"6e4e66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Certis Service Delivery System (CSDS) is our proprietary operational excellence framework that enables consistent, high-quality service delivery across complex environments. By integrating structured standards, competency-based training, governance and AI-enabled tools, CSDS ensures services are consistent, scalable and continuously improving.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46d5f0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a46d5f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77938c elementor-widget elementor-widget-button\" data-id=\"f77938c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.certisgroup.com\/certisuniversity\/how-we-work\/certis-service-delivery-system\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4200ee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b4200ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>How CSDS Supports Service Excellence<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f34ba6 elementor-widget elementor-widget-n-accordion\" data-id=\"7f34ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1330\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1330\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Consistency in Service <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1330\" class=\"elementor-element elementor-element-fe450d8 e-con-full e-flex e-con e-child\" data-id=\"fe450d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85cc61e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"85cc61e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNo matter where we operate, your service experience remains the same. Standardised workflows and AI-enabled tools ensure every team delivers to a clearly defined standard, while intelligent monitoring gives our operations teams the visibility to stay proactive and keep outcomes on track.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1331\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1331\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Structured Knowledge and Workforce Readiness <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1331\" class=\"elementor-element elementor-element-350fc09 e-con-full e-flex e-con e-child\" data-id=\"350fc09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da42595 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"da42595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTechnology-enhanced training frameworks and digital learning platforms equip every individual with the knowledge and skills to perform accurately and confidently, reducing onboarding time and ensuring service quality is never compromised during transitions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1332\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1332\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Continuous Improvement <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1332\" class=\"elementor-element elementor-element-d605301 e-con-full e-flex e-con e-child\" data-id=\"d605301\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b9053 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b3b9053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tRegular feedback, performance analytics, and structured audit cycles mean our operations continuously evolve, staying ahead of customer needs and adapting to the demands of every industry we serve.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1333\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1333\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Certification and Recognition <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1333\" class=\"elementor-element elementor-element-1742bb1 e-con-full e-flex e-con e-child\" data-id=\"1742bb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99534a0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"99534a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our Silver and Gold certification frameworks provide an objective measure of service excellence, assessing every site against rigorous standards in delivery, compliance, and customer satisfaction, so you always know what to expect from us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1587350443\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1587350443\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-d5e5e9d e-con-full e-flex e-con e-child\" data-id=\"d5e5e9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba69dc1 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"ba69dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"385\" height=\"663\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02C-1.png\" class=\"attachment-full size-full wp-image-3528\" alt=\"\" srcset=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02C-1.png 385w, https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02C-1-174x300.png 174w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfe6da3 e-con-full e-flex e-con e-child\" data-id=\"dfe6da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c05287d elementor-widget elementor-widget-heading\" data-id=\"c05287d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ISO 9001 Quality Management System<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e33957f elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"e33957f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quality You Can Measure, Standards You Can Trust.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20eaabb elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"20eaabb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Certis is certified to ISO 9001, the internationally recognised standard for quality management. This certification reflects our commitment to structured governance and performance practices that align our operations with internationally recognised quality standards across the organisation.<\/p><p>Through ISO 9001, Certis enhances service quality, improves efficiency, and ensures customer requirements are met consistently, across every business unit and operating environment we serve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a630fe9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a630fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b3aeb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"70b3aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>How ISO 9001 Supports Service Excellence<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d941f4 elementor-widget elementor-widget-n-accordion\" data-id=\"9d941f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1650\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Process Integrity Across the Organisation <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-7a43f8d e-con-full e-flex e-con e-child\" data-id=\"7a43f8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3584293 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3584293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEvery team, every site, every engagement. ISO 9001 ensures our operational frameworks are clearly defined and consistently applied, so customers receive the same high standard of service regardless of scale or complexity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Risk-Based and Structured Management <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-26495d1 e-con-full e-flex e-con e-child\" data-id=\"26495d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-665d36e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"665d36e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe manage risk proactively. Structured assessment processes, performance monitoring, and governance mechanisms give our operations the rigour needed to maintain control, reduce variability, and make informed decisions at every level.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Systematic Auditing and Organisational Learning <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-bd4bc0f e-con-full e-flex e-con e-child\" data-id=\"bd4bc0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2889ef6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2889ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tISO 9001 embeds improvement into how we operate. Regular audits, structured feedback, and improvement initiatives ensure service performance and organisational capability are always moving forward, not just maintained.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1653\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1653\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Customer Confidence and Trust <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-8714cf4 e-con-full e-flex e-con e-child\" data-id=\"8714cf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2430a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0b2430a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur ISO 9001 certification is independently verified and internationally recognised, giving customers and stakeholders objective assurance that Certis operates to a standard of quality, reliability, and accountability they can depend on.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1587350444\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1587350444\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-3230a5f e-con-full e-flex e-con e-child\" data-id=\"3230a5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f5e140 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"1f5e140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"385\" height=\"661\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02D-1.png\" class=\"attachment-full size-full wp-image-3529\" alt=\"\" srcset=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02D-1.png 385w, https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/03\/Section-02D-1-175x300.png 175w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0386839 e-con-full e-flex e-con e-child\" data-id=\"0386839\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f725d0 elementor-widget elementor-widget-heading\" data-id=\"9f725d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ISO 56001 Innovation Management System<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f7a84 elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"79f7a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Innovation That Is Structured, Scalable, and Purposeful.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66edd8e elementor-widget__width-initial nomar elementor-widget elementor-widget-text-editor\" data-id=\"66edd8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Certis is certified to <strong>ISO 56001<\/strong>, the internationally recognised standard for innovation management. This certification reflects our commitment to embedding structured innovation practices across the organisation, ensuring every initiative is governed by internationally recognised principles and aligned to business priorities and customer needs.<\/p><p>Through <strong>ISO 56001<\/strong>, Certis strengthens its capability to transform ideas into impactful solutions, supporting sustainable growth, operational excellence, and long-term value creation across every environment we operate in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae5e7cf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ae5e7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caf3a3d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"caf3a3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>How ISO 56001 Supports Innovation Excellence<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae07763 elementor-widget elementor-widget-n-accordion\" data-id=\"ae07763\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1820\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1820\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Strategic Innovation Focus <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1820\" class=\"elementor-element elementor-element-1f9d97c e-con-full e-flex e-con e-child\" data-id=\"1f9d97c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dcbd13 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8dcbd13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our innovation efforts are not ad hoc. ISO 56001 ensures every initiative is deliberately connected to organisational priorities, so the ideas we pursue create real, measurable value for customers and stakeholders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1821\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1821\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Structured Development Approach <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1821\" class=\"elementor-element elementor-element-1549726 e-con-full e-flex e-con e-child\" data-id=\"1549726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-183694d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"183694d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We take ideas the full distance. Structured processes guide every initiative from opportunity identification through to solution delivery, enabling scalable, repeatable innovation that does not stall between concept and execution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1822\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1822\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Collaboration and Capability Strengthening <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1822\" class=\"elementor-element elementor-element-2790041 e-con-full e-flex e-con e-child\" data-id=\"2790041\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26d04c3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"26d04c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Innovation at Certis is not siloed. ISO 56001 drives cross-functional collaboration and capability development across business units, building an organisation that can innovate consistently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1823\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1823\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Measurable Impact and Continuous Improvement <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 17.027L11.6333 22L10 20.4865L17 14L24 20.4865L22.3667 22L17 17.027Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"36\" viewBox=\"0 0 34 36\" fill=\"none\"><path d=\"M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V28C34 32.4183 30.4183 36 26 36H8C3.58172 36 0 32.4183 0 28V8Z\" fill=\"#F7923A\"><\/path><path d=\"M17 18.973L22.3667 14L24 15.5135L17 22L10 15.5135L11.6333 14L17 18.973Z\" fill=\"#1D1B20\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1823\" class=\"elementor-element elementor-element-4106867 e-con-full e-flex e-con e-child\" data-id=\"4106867\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9773b6f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9773b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every initiative is measured against clear outcomes. Structured performance evaluation and improvement mechanisms ensure our innovation efforts deliver tangible results, and that each cycle strengthens our long-term competitiveness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-647ba9e e-flex e-con-boxed e-con e-parent\" data-id=\"647ba9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4dc82 elementor-widget elementor-widget-heading\" data-id=\"ad4dc82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Training Programmes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a462d7c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a462d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0445efe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0445efe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>OBE delivers targeted training programmes that equip Certizens with the skills to drive innovation, manage change, and improve performance in real-world contexts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad74356 iscarousel elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"ad74356\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;f6bcd51&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;7a23211&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;c512ada&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;3&quot;,&quot;slides_to_scroll&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45ecc34 sl-item e-flex e-con-boxed e-con e-child\" data-id=\"45ecc34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56e6db7 elementor-flip-box--effect-fade elementor-widget elementor-widget-flip-box\" data-id=\"56e6db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/04\/Up.png\" class=\"attachment-thumbnail size-thumbnail wp-image-4096\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tDesign Innovation\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tDesign Innovation\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tThis programme places design thinking at the heart of business problem-solving, equipping participants with a human-centred approach to tackle complex challenges. \u2028<br><br>\nThrough hands-on workshops and real-world case studies, participants learn to uncover user needs, define clear problem statements, and develop practical, user-centric solutions.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b17cb13 sl-item e-flex e-con-boxed e-con e-child\" data-id=\"b17cb13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdcbb45 elementor-flip-box--effect-fade elementor-widget elementor-widget-flip-box\" data-id=\"cdcbb45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/04\/Up.png\" class=\"attachment-thumbnail size-thumbnail wp-image-4096\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tChange Management\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tChange Management\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tThe Change Management programme equips participants with practical communication skills to support successful change adoption across enterprise transformation initiatives.<br><br>\n\u00a0\nThrough highly interactive practice, participants learn to lead open, honest change conversations that build confidence in empathy-driven listening, diagnose change readiness through the READI change transition model, and translate feedback into clear next steps.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8baabd2 sl-item e-flex e-con-boxed e-con e-child\" data-id=\"8baabd2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56edbaf elementor-flip-box--effect-fade elementor-widget elementor-widget-flip-box\" data-id=\"56edbaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" src=\"https:\/\/www.certisgroup.com\/certisuniversity\/wp-content\/uploads\/2026\/04\/Up.png\" class=\"attachment-thumbnail size-thumbnail wp-image-4096\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tLean Six Sigma and AI\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tLean Six Sigma and AI\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tThis programme integrates Lean Six Sigma methodologies with Artificial Intelligence to accelerate continuous improvement. <br><br>\n\nParticipants learn to apply data-driven problem-solving, AI-enhanced analysis, and performance dashboards to drive efficiency, precision, and measurable business impact.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8ebb28 e-flex e-con-boxed e-con e-parent\" data-id=\"a8ebb28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b897710 cuhighlight elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b897710\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Be a part of Certis\u2019 exciting journey of technology-driven people development today!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9561ecf hasbr elementor-widget elementor-widget-text-editor\" data-id=\"9561ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Want to find out more about our programme offerings, services, and collaboration opportunities?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c2672 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"70c2672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.certisgroup.com\/certisuniversity\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Connect with Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Empowering Innovation. Driving Quality. Shaping the Future of Work. About the Office of Business Excellence The Office of Business Excellence (OBE) drives Certis\u2019 culture of continuous improvement by embedding innovation, quality, and structured ways of working across the organisation. Through clear systems, standards, and strategic initiatives, OBE enables consistent delivery and strengthens confidence in how [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3511","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/pages\/3511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/comments?post=3511"}],"version-history":[{"count":79,"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/pages\/3511\/revisions"}],"predecessor-version":[{"id":5499,"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/pages\/3511\/revisions\/5499"}],"up":[{"embeddable":true,"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/pages\/3682"}],"wp:attachment":[{"href":"https:\/\/www.certisgroup.com\/certisuniversity\/wp-json\/wp\/v2\/media?parent=3511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}